Skip to main content

Legal warranty and assistance or [langa_mod.8]

All products purchased at LANGA are covered by a two-years legal seller warranty against manufacturing defects, as required by the Consumer Code (Legislative Decree n. 206 of 6 September 2005). The Consumer Code in the art. 128 and the following articles state the seller must provide to the consumer “items and services compliant with the Sale Contract”. In accordance with the articles from 128 to 135 of the Consumer Code, the consumers have the right to obtain from the seller the reparation or the substitution for free of the products that show a defect of compliance in 24 months following the date of submission. The defect must be reported within 2 month from its discovery.

Much information about the warranty according to legal requirements are available in the pdf of the Law text.

Every service/product offered by LANGA includes a service of assistance called Set up and it consists in technical post-sale support aiming at the creation and the refinement of the service purchased. Each typology of product/service has a different period of Set up depending on the complexity and/or the modality of provision of the service.

(a) to properly use the assistance service called Set up we ask you to subscribe and register the product/service you bought;

(b) at the end of the Set up service the service of technical assistance, Customer care, will be against payment for all the Clients who might have technical problems not concerning the service/product previously offered and/or to which it is not related.

Manufacturing defects must be evaluated case by case since the craftsmanship of technical production is not a manufacturing defect but it may even add a value to the unicity of the service. We remind you LANGA always reserves the right to evaluate the indemnification demanded in accordance with the warranty, with a greater attention to the only digital services that depend not only on craft factors but also important characteristics of physical intangibility.

Last update May 25, 2021